Frequently asked questions (FAQs)

Find answers to your most frequently asked questions here.

Select one of the topics below to view a list of questions in that area:

Continuing Education Programs (CEs)

Immunization and Injections Training Program

Teva-Fentanyl Patch Return Program


Don’t see your topic or question here?

Feel free to contact your Teva Canada Sales Representative or email TevaPharmacySolutions@crossworx.ca for additional information on any of Teva Canada’s pharmacy and professional resources.

Continuing Education Programs (CEs)

  1. I want to register for one of Pear Healthcare’s continuing education programs that is sponsored by Teva Canada. What promotional code do I use to get the special Teva rate?
    Teva sponsors several Pear Healthcare continuing education programs to allow our customers to participate in them at a special rate. To take advantage of this offer, simply use promo code TVAPROMO when you register on the Pear Healthcare website, HealthELearning.ca.
  2. Where can I access Teva Canada’s free continuing education programs?
    You can view a complete listing of Teva’s free continuing education programs here—no promo code required.
    If you have any questions about these CEs or any of our professional resources, please contact your Teva Canada Sales Representative or email TevaPharmacySolutions@crossworx.ca.
  3. I’m having trouble registering for a CE on Pear Healthcare’s website, HealthELearning.ca. Who can I contact for help?
    If you have any questions about registering for a program on HealthELearning.ca or need technical support, please email hello@healthelearning.ca.
  4. I’d like to learn more about the CEs and other resources that Teva Canada offers. Who can I contact?
    If you have questions or would like more information about Teva’s CEs and other pharmacy resources, please contact your Teva Canada Sales Representative or email TevaPharmacySolutions@crossworx.ca.

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Immunization and Injections Training Program

  1. How do I register for the Teva-sponsored Immunization and Injections Training Program?
    Teva Canada is pleased to offer our customers a special promotional rate when registering for Pear Healthcare’s Immunization and Injections Training Program. To take advantage of this offer, simply use promo code TVAPROMO when you register on the Pear Healthcare website, HealthELearning.ca.
  2. Where can I find upcoming Immunization workshop dates?
    You can view all upcoming workshop dates on the Pear Healthcare website here.
  3. Who is eligible to register for the Immunization and Injections Training Program?
    To be eligible, you need to be registered as a pharmacist in Canada in order to access the National Injectable Medication and Vaccine Administration program, which you can do provided you’re within six months of graduating from an accredited program and have a Canadian pharmacy licence number.
  4. Can the online modules be completed one day at a time or do they have to be done all at once?
    The modules can be done at your own pace, as long as you complete them all before the scheduled workshop date.
  5. If I complete the Immunization course outside of Ontario, will it be valid in Ontario?
    The Pear Healthcare Immunization program is approved as a national program for pharmacists and is recognized by all of the provincial/territorial regulatory bodies.
    If you’re moving to a different province or territory, you’ll need to notify the appropriate regulatory body (e.g., the Ontario College of Pharmacists) and meet any additional requirements to become certified to inject medications there.
  6. I’m having difficulty registering for the Immunization and Injections Training Program. Who can I contact?
    If you have any questions about registering for this program or need technical support, please email hello@healthelearning.ca.

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Teva-Fentanyl Patch Return Program

  1. How do I order a Teva-Fentanyl Patch Return Program starter kit, and how much does it cost?

    Teva-Fentanyl Patch Return Program starter kits are free for Teva Canada pharmacy customers. To place an order, simply contact your Teva Canada Sales Representative or email TevaPharmacySolutions@crossworx.ca.
  2. How do I order additional Teva-Fentanyl Patch Return Sheets?
    For independent pharmacies:
    Additional patch return sheets are free for Teva Canada customers, and can be ordered through your Teva Canada Sales Representative or through our secure online ordering site. Please note that shipping charges apply to all online orders. If you have any questions, please contact your Teva Canada Sales Representative or email TevaPharmacySolutions@crossworx.ca.

    For retail chains: Many of our retail chain partners have made arrangements to manage the distribution of Teva-Fentanyl Patch Return Sheets (which are free for Teva Canada customers) through their head office. If you’re part of a retail chain, please contact your head office for details on how to order additional return sheets. You can also order through our secure online ordering site. Please note that shipping charges apply to all online orders. If you have any questions, please email TevaPharmacySolutions@crossworx.ca.
  3. Who can I contact if I have a product-specific question about the Teva-Fentanyl patch?
    Direct all product-specific questions or concerns about the Teva-Fentanyl patch to:

    Teva Canada Medical Affairs and Drug Information
    1-800-268-4127 (option 3)
    druginfo@tevacanada.com
  4. Where can I find information about how to dispose of used patches that are returned to my pharmacy?
    Used and returned Teva-Fentanyl patches must be disposed of according to your pharmacy’s narcotics disposal procedures. If you have any questions about the safe disposal of Teva-Fentanyl patches or other narcotics, please contact the regulatory body for pharmacy professionals for your province/territory.
  5. Where can I find additional information about the Teva-Fentanyl Patch Return Program?
    Full details on the Teva-Fentanyl Patch Return Program can be found at TevaSafetyMatters.ca. This dedicated site features a list of all available program resources as well as PDF downloads for your convenience. You can also contact your Teva Canada Sales Representative or email TevaPharmacySolutions@crossworx.ca for more information.

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